DCO / IT Infrastructure Support Technician

Odessa, TX
Full Time
Infrastructure & DCO
Mid Level

DCO / IT Infrastructure Support Technician

Location: Odessa, TX / Travel

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.

Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

Overview
The DCO / IT Infrastructure Support Technician provides front-line technical support to employees, ensuring smooth operation of end-user devices, office IT systems, and collaboration tools. This role focuses on resolving everyday IT issues and maintaining a productive work environment.

Key Responsibilities

  • Provide helpdesk support for hardware, software, and network issues
  • Install, configure, and maintain laptops, desktops, printers, and mobile devices
  • Troubleshoot operating systems (Windows/macOS) and common applications
  • Manage user accounts, access control, and permissions (e.g., Microsoft 365, Active Directory)
  • Support office network connectivity (Wi-Fi, LAN, VPN)
  • Set up and maintain meeting room AV and conferencing systems
  • Perform system updates, patching, and antivirus management
  • Assist in onboarding/offboarding employees (device setup, accounts)
  • Maintain IT inventory and documentation
  • Escalate complex issues to higher-level IT teams

Experience & Qualifications

Required
  • Associate or Bachelor’s degree in IT or related field (or equivalent experience)
  • 1–3 years of technical support experience
  • Strong knowledge of:
    • Windows and/or macOS environments
    • Microsoft Office / Microsoft 365
    • Basic networking concepts
Preferred
  • Experience with Active Directory, Azure AD, or Google Workspace
  • Familiarity with endpoint management tools (Intune, JAMF, SCCM)
  • Basic scripting knowledge (PowerShell, Bash)
  • Certifications such as CompTIA A+, ITIL Foundation
Key Competencies
  • Excellent customer service mindset
  • Problem-solving and troubleshooting skills
  • Clear communication with non-technical users
  • Time management and multitasking ability

Compensation

  • Full-Time, Exempt
  • $50,000-$70,000/year, DOE

Benefits

  • Health Coverage – Medical, Dental & Vision
  • FSA Health and Dependent Care available
  • 401(k) Plan
  • Unlimited Paid Time Off (PTO)
  • Observed Holidays Paid
  • Cell Phone Allowance
  • Collaborative, growth-driven culture
Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.

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