Overview

Key Responsibilities

Operational Leadership

• Manage day-to-day data center operations, ensuring maximum uptime and reliability of critical infrastructure systems.  
• Lead and develop site operations personnel, including hiring, training, performance management, and succession planning.  
• Establish and maintain operational procedures, policies, and best practices.  
• Serve as the escalation point for critical incidents and operational issues.  

Critical Facility Management

• Oversee operation and maintenance of critical systems including:  
  • Electrical distribution systems  
  • UPS systems
  • Generators 
  • Switchgear 
  • HVAC and cooling systems
  • Fire detection and suppression systems
  • Building Management Systems (BMS)
  • Environmental monitoring systems  
• Ensure preventive and corrective maintenance activities are executed according to established schedules.  

Reliability & Incident Management

• Lead incident response and root cause analysis activities.  
• Develop corrective and preventive action plans to mitigate recurring issues.  
• Monitor key performance indicators (KPIs) related to uptime, maintenance, and operational efficiency.  
• Drive continuous improvement initiatives to improve reliability and operational performance.  

Safety & Compliance

• Promote a strong safety culture and ensure compliance with all safety policies and procedures. 
• Ensure adherence to OSHA regulations, environmental standards, and company safety requirements.  
• Manage site compliance with industry standards such as:  
  • Uptime Institute standards
  • ISO 27001
  • SOC 1 / SOC 2
  • NIST frameworks  
• Conduct regular audits, inspections, and risk assessments.  

Vendor & Contractor Management

• Manage relationships with maintenance providers, contractors, and service vendors.  
• Oversee contractor work activities, ensuring compliance with safety and operational requirements.  
• Review vendor performance and service-level agreements (SLAs).  

Financial & Capacity Management

• Develop and manage site operational budgets.  
• Monitor operational expenditures and identify cost-saving opportunities.  
• Support capacity planning and infrastructure expansion projects.  
• Participate in capital planning and forecasting activities.  

Customer & Stakeholder Support

• Serve as a key operational contact for customers and internal stakeholders.  
• Support audits, customer visits, and operational reviews.  
• Provide regular reporting on site performance, risks, and improvement initiatives.

Experience & Qualifications

Required

• Bachelor's degree in Engineering, Facilities Management, Operations Management, or related field; equivalent experience may be considered.  
• 7+ years of experience in critical facilities, data center operations, or mission-critical environments.  
• 3+ years of leadership or management experience.  
• Strong understanding of electrical and mechanical infrastructure systems in a data center environment.  
• Experience managing preventive maintenance programs and vendor relationships.  
• Knowledge of safety programs including Lockout/Tagout (LOTO), electrical safety, and permit-to-work systems.  
• Excellent communication, leadership, and problem-solving skills.

Preferred

• Experience operating Tier III or Tier IV data centers.  
• Certified Data Centre Professional (CDCP), Certified Data Centre Management Professional (CDCMP), or similar certifications.  
• PMP, Six Sigma, or Lean certification.  
• Familiarity with CMMS, BMS, EPMS, and DCIM platforms.  
• Experience supporting colocation, hyperscale, or enterprise data center environments.

Physical Requirements

• Ability to work in a data center environment, including walking, climbing ladders, and lifting up to 50 pounds.  
• Ability to respond to after-hours emergencies and participate in an on-call rotation.  
• Occasional travel may be required.

Compensation

• Full-Time, Exempt
• $105,000-$135,000/year, DOE

Benefits

• Health Coverage – Medical, Dental & Vision
• FSA Health and Dependent Care available
• 401(k) Plan
• Unlimited Paid Time Off (PTO)
• Observed Holidays Paid
• Cell Phone Allowance
• Collaborative, growth-driven culture

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.