STN Incorporated
Sales Operations Administrator
Sales Operations - Pleasanton, CA - Full Time
Sales Operations Administrator
Location: Onsite – Pleasanton, CaliforniaReporting to: Sales Ops
At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.
As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.
Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.
Overview
We are looking for a motivated and detail-oriented Sales Operations Administrator to join our growing team. This entry-level role is a unique opportunity to build a career at the intersection of partner relationship management, program compliance, marketing operations, and event coordination. Reporting to the Director of Business Development you will play a key supporting role in ensuring our partner ecosystem runs smoothly and our clients receive exceptional support. This is a full-time, in-office position.
Key Responsibilities
Partner Liaison & Relationship Support- Serve as a day-to-day point of contact for partner inquiries, ensuring timely and professional communication
- Maintain and update partner contact databases, account records, and program enrollment statuses
- Coordinate partner onboarding activities and help new partners navigate program resources
- Assist the sales team with partner communications, meeting scheduling, and follow-up documentation
- Monitor partner program participation and track compliance with program requirements and tier obligations
- Maintain accurate records of partner certifications, agreements, and renewal timelines
- Flag compliance gaps and assist in preparing reports for leadership review
- Support the development and maintenance of internal compliance tracking tools and dashboards
- Process and track MDF requests, approvals, and reimbursements in accordance with program guidelines
- Maintain accurate documentation of MDF activities, receipts, and proof of performance
- Liaise between partners and internal finance/marketing teams to ensure timely fund disbursement
- Assist in preparing MDF utilization summaries and budget reporting
- Track and manage partner rebate programs, ensuring accurate calculation and timely processing of rebate payouts
- Reconcile rebate claims against purchase data, resolving discrepancies in coordination with finance and partner teams
- Maintain detailed rebate records including eligibility criteria, accrual schedules, and payment history
- Prepare rebate reporting summaries for leadership, highlighting trends, outstanding balances, and program performance
- Communicate rebate status updates to partners and respond to related inquiries in a timely manner
- Coordinate logistics for partner events, webinars, training sessions, and co-marketing activities
- Manage event registration, communications, and post-event follow-up actions
- Collaborate with marketing and sales teams to align event calendars with program goals
- Track event ROI and compile recap reports for stakeholders
Experience & Qualifications
Required- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field — or equivalent work experience
- Strong organizational skills with exceptional attention to detail
- Clear written and verbal communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and/or Google Workspace
- Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment
- Collaborative team player with a proactive, solution-oriented mindset
- 1–2 years of experience in an administrative, operations, or customer-facing support role
- Exposure to partner programs, channel sales, or vendor management
- Experience with CRM platforms (e.g., Salesforce, HubSpot) or project management tools
- Familiarity with MDF processes or co-op marketing programs
This role offers strong foundational experience for a career in sales operations, channel management, or client success. You will work closely with the business development and leadership, gaining exposure to partner strategy, program management, and go-to-market execution.
- Competitive annual salary of $70,000 – $85,000 depending on experience
- Full-time, in-office role with direct access to leadership and cross-functional teams
- Mentorship from experienced Client Success Operations leadership
- Hands-on exposure to channel partner programs, MDF, and event marketing
- Opportunity to grow into broader Sales Operations or Business Development roles
- Collaborative, growth-oriented team environment
Compensation
- Full-Time, Exempt
- $70,000-$85,000/year, DOE
Benefits
- Health Coverage – Medical, Dental & Vision
- FSA Health and Dependent Care available
- 401(k) Plan
- Unlimited Paid Time Off (PTO)
- Observed Holidays Paid
- Cell Phone Allowance
- Collaborative, growth-driven culture
Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full-time basis.
